Payment of fees

Payments may be made by bank transfer or credit card and must be received in full 21 days prior to arrival.
£50 GBP/50€ enrolment fee is required for individual students into the UK and EU. A Group Deposit Fee of 25% is required upon confirmation of a group. Payment must include all bank transfer charges (including intermediary bank charges). No individual or group student will be allowed to participate in the programme reserved until the appropriate payment has been received.

Services

Intercamps reserves the right to change the particulars of the services, including changes to courses, timetables, locations, accommodation, facilities and dates of the programmes where circumstances beyond Intercamps control necessitate such changes or where the number of bookings received does not reach the minimum numbers required to operate a camp viably. The sample programmes featured in marketing materials are for illustrative purposes and Intercamps reserves the right to change the details without prior notice. Intercamps will not accept any requests for a change to a Group programme less than 14 days prior to arrival. Intercamps operates as much as possible on local bank holidays. Any service dysfunctional because of closure of third-party provider will not be necessarily replaced and will not be financially compensated.

Cancellation policy

Non-Refundable fees: The following fees are non-refundable where applicable: Deposits, registration fees, insurance fees, courier and accommodation fees and additional pre-paid excursions.

Intercamps defines “cancellation” as withdrawal from a programme after enrolment confirmation and prior to the start of the study programme. All cancellations must be made in writing to Intercamps.

The following policies apply:
Refunds before Arrival: Where cancellations are received in writing more than 21 days before the first-course start date 100% of package price will be refunded, but any individual enrolment or group deposit fee administration or courier fee is non-refundable. Where cancellations are received in writing 21 – 8 days prior to the programme start date, 30% of the package price will be charged in addition to other non-refundable fees. Where cancellations are received in writing 7 days or less prior to the programme start date 60% of the package price and transfer fee will be charged in addition to other non-refundable fees. Enrolment, insurance, courier and administration fees are non-refundable.

General refund policy

Intercamps will consider a partial week the same as if a whole week were completed and will refund just for full unused weeks. All refunds will be sent to the account of the Intercamps Agent to whom the fees were originally paid, or to the individual from whom Intercamps has received the original payment. In the unlikely event that Intercamps is unable to deliver a study programme in full, the student will be offered a monetary refund that will be paid within 30 days, unless otherwise stated by local legislation, of the day on which the study programme ceased to be provided or a credit voucher which can be used for up to 12 months against any other Intercamps programme. The student may be offered enrolment in an alternative study programme at no extra cost. The student has the right to choose whether they would prefer a full refund of fees paid or to accept a place on another programme. Refunds will be processed according to these terms and conditions.

Arrival and departure day and travel details

All Intercamps centres are Weekend dates arrival and departure dependent on location. Packages include accommodation for 7 nights. Extra nights need approval and there will be an extra charge. If a mid-week arrival (groups only) is approved the group will be integrated into international lessons either the next day or the following Monday, depending on availability and booking dates. Travel details, including arrival and departure times and dates, flight numbers and airline must be sent to the Admissions team at least 14 days prior to the scheduled arrival date. If notice is not received Intercamps may not be able to provide a transfer and will not be held liable for any issues arising as a result. Ifa transfer is booked, the transfer confirmation document will be released once travel information and full payment have been received. Group transfers fees apply to the total number of students within a group arriving and departing together on the same flight. Students within the group arriving or departing on a different flight will be charged an individual transfer rate. If no transfer service is required by either individual or group students a Transfer Not Required form will need to be completed and sent to Admissions at least 14 days prior to arrival. This will detail the group or student’s arrival and departure plans. All transfer prices include a 60 min. Waiting time. Any students or groups exceeding the one hour waiting time may be liable for additional charges. Participants arriving individually may have to wait up to 90 min. At the airport with Intercamps transfer staff to maximize space in each transfer vehicule.

Visas

Some students require a student visa or a tourist visa. Students should contact their local embassy, consulate or High Commission for additional information and entry requirements to their country of choice. Arranging the correct visa is the sole responsibility of the student, agent or students’ parent/guardian. Visa support documentation will be provided when we are in receipt of the Visa deposit.
25% Fee (group students) or a Visa Deposit Fee of 250 EUR / GBP (individual students). If the programme needs to be deferred due to visa processing delays Intercamps cannot guarantee that the original allocations will apply and change of dates may incur an additional fee. Cancellations due to visa refusal will require a copy of visa refusal documentation and will incur the following costs: documents received 7 days or more prior to arrival a full refund less any courier and enrolment fees, documents received 6 days or less prior to arrival will incur any courier, enrolment fee, 25% Group Deposit Fee or Visa Deposit Fee. Please ensure you allow enough time for visa processing to help minimise cancellation charges that result from visa refusal. Intercamps cannot be held responsible for decisions taken by embassies or immigration police, regarding entry visas or visa extensions.

Accident, medical and travel insurance

Intercamps will not cover the costs of insurable risks such as (but not limited to) flight delays, changes and cancellation and any associated costs borne of such incidents. Any medical costs (including transportation and prescription medication) are the responsibility of the individual. It is a condition of making a booking with Intercamps that all students have appropriate accident, medical and travel insurance including COVID cover where applicable. Each student may be required to provide proof of suitable medical insurance (in English) prior to or upon arrival at the centre. All group and individual students should be adequately insured and will be required to provide evidence of this on arrival. Student Insurance is available from Intercamps. For detailed information on the insurance policies above, please refer to your Intercamps contact.

Safeguarding

Full details on Intercamps Safeguarding Policy is available on request online and in each centre. Intercamps reserves the right to terminate the study programme of a student if it judges it cannot provide safe and effective care or if the student’s participation represents a risk to their, other students’ or staff members’ health and safety, or if, notwithstanding reasonable accommodations, in the opinion of Intercamps, the students physical or mental conditions makes the student unable to successfully complete their programme.

Data protection

See our Privacy and Cooky Policy available on this website.

Group leader and additional adults

The minimum age for the lead group leader of Intercamps groups is 21 years. We are obliged to obtain confirmation that all adults accompanying students hold evidence of their suitability to work with children. A signed letter of good conduct is required for every group leader prior to arrival and before admittance is permitted to the centre. For full details on the level of care provided please visit our Safeguarding Policy page.

Parental consent, health declaration and activity forms

A Parental Consent and Health Declaration form is required for all minor participants. A signed and completed Activity Form is required for certain activities. Forms should be signed, completed, and returned to intercamps admission team or via your agent at least 21 days prior to start date. Students will only be able to participate in activities if we have parental or guardian consent. Any student arriving with a condition not previously reported, or which requires regular staff supervision, may be sent home. Any costs incurred through repatriation will be borne by the student.

Unaccompanied minors

The Intercamps Unaccompanied Minor Fee applies if a student is travelling as an Unaccompanied Minor with their airline. Airline policy varies so it is advisable to check before booking a flight. The fee for this service is noted in the Fees and Facts section of the price list. Please advise at the time of booking if the student is travelling as an unaccompanied minor. Information regarding the Transfer representative that will meet the Unaccompanied Minor will be available at least 7 days prior to arrival

Student discipline and curfew times

Failure to follow centre rules and curfew times or applicable local laws will result in disciplinary action. Intercamps disciplinary procedure is detailed on the website.

Expulsion

Students who have been issued with a written warning and continue to display poor behaviour and break the rules will be expelled from the centre. Intercamps also reserves the right to immediately terminate the programme of any person or group whose behaviour is likely to cause distress, damage or danger to other participants, Intercamps employees or other stakeholders. Intercamps also reserves the right to immediately terminate the programme of any person or group whose behaviour is sufficiently serious or contrary to applicable local laws. This behaviour includes but is not limited to under-age purchase or consumption of alcohol, possession of illegal substances, any damage to property and threatening, violent or abusive behaviour with students and/or staff. Intercamps will not be liable for any costs incurred in this process and the cost of repatriation will be at the parent or legal guardians expense. No refunds will be made for any programme elements missed as a result of such termination.

Resolution of disputes

If a student, agent, or their representative wish to complain about any aspect of the services provided by Intercamps, such a complaint should be made in writing, in English or native language, to the Centre Manager. If not resolved. This should be sent to our Admissions Team, info@intercamps.co Each complaint will be fully investigated provided that it is received within 4 weeks of the study programme end date and that it was initially registered in writing with an on-site representative and all fees have been paid in full. If the matter is not satisfactorily resolved, please contact:

Intercamps Office, Intercamps Office, located at Brandon Road, 19 , SM1 1RP, Sutton, United Kingdom Ellen Ribeiro, Managing Director, ellen@intercamps.co

Age range and supervision

At programme commencement, the age of the student must fall within the age range specified for their chosen programme. On occasion, approval may be received to accept a student who does not fall within the age range. An Out of Age Range form must be completed and sent to the Admissions team prior to arrival. Group leaders accompany students that enrol with a group and to ensure our individual students are happy and well cared for we provide guardians. Students are supervised during and after class, activities and excursions. Night Supervisors are at our centres to make sure that we provide 24-hour support to our students.

Accommodation

All rooms are guaranteed single-sex. In residential accommodation, the third/ fourth bed maybe a folding bed / sofa bed / pull out / bunk bed which is normal practice in residences worldwide.

Key/damage deposit

Students may be required to pay a refundable deposit. The deposit will be returned at the end of the student’s stay subject to any damages caused, lost keys or lost travel cards. The full cost of damages in common areas will be charged to relevant groups of students unless the group or individual accepts responsibility. Immediate payment will be required. Damages could also result in the group or individuals being expelled.

Pocket money

Intercamps does not provide a pocket money service for students. Students’ parents/guardians should ensure their children have sufficient pocket money for the duration of the stay. Should students require pocket money during their stay, parents are asked to transfer the funds through an international transfer service.

In this case Intercamps will charge 10 /EUR/GBP per transaction. Collection of monies from international transfer services will be scheduled weekly. Students will be required to present the proper identification, confirmation number and amount to be received before any funds are disbursed by the international transfer service.

Photography and filming

Intercamps may take promotional photographs and video footage of students during your child’s stay for use on our various marketing platforms, including our brochures and social media channels. We will only use students whose parents/guardian has agreed (via the Parental Consent form for minors) for their child’s images to be used for publicity.

Discrimination and harassment

Intercamps has a zero-tolerance policy for discrimination, bullying and harassment in the workplace and the classroom. Discrimination, bullying, or harassment is unacceptable, against the law, and will not be tolerated.

Liability Intercamps and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. Intercamps will not be liable if any service contracted to be supplied by Intercamps becomes impossible to supply for any reason or any cause outside the control of Intercamps.

Force majeure

Intercamps will not be responsible for any failure to comply with any of its obligations (and, therefore, shall not be required to provide any compensation) if the failure is occasioned by any cause beyond Intercamps reasonable control; nor shall Intercamps be responsible for any costs incurred by or on behalf of the student as a result of any such cause. Force majeure events shall include but shall not be limited to, act of government, war, threat of war, riot, civil strife, general labour disturbance, such as a boycott, strike, lockout, or ‘go slow’ directives’, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions, closure of an Intercamps Centre, infectious diseases, viruses, plague, epidemic or pandemic health crises (caused by viruses such as Ebola, H1N1, H5N1, Zika, COVID-19, and other communicable diseases), or any action taken by a government or public authority, including prohibition of entry into a country or region of a country, promulgation of quarantine measures, ordering the “lockdown” of the whole or part of a country.

Without prejudice to the foregoing, Intercamps will do its utmost to provide the necessary care of students affected by causes beyond its control; however extra accommodation, transfers, repatriation and any other expenses resulting from such causes are to be borne by the student. In any such case, students might have to be accommodated in emergency accommodation which may not be of the same standard or located in the same geographical area as the accommodation that would otherwise be provided by Intercamps in terms of its obligations. If notwithstanding that it has no obligation to do so, Intercamps covers any costs for which the student is responsible, Intercamps shall be refunded such costs in full.
It is acknowledged that the epidemic health crisis in connection with COVID-19 and any related quarantine and actions of a governmental authority shall be considered a force majeure event for the purpose of these Intercamps Terms and Conditions, even though the health crisis has arisen prior to the effective date.

General disclaimer

Intercamps works with external host providers who provide facilities only and there is no connection with the schools in terms of operations.

Policies and procedures

All Clients must adhere to our policies and procedures as found on our website

Agents

Intercamps Terms and Conditions are applicable to all students and agents.

Valid prices

Prices are valid for start dates from every 1st of January for the following year. Prices are subject to change without notice and will be confirmed upon invoicing.

Terms and conditions

The above terms are applicable to direct students and agents representing students unless variations are expressly agreed between the agent and Intercamps. The current Intercamps Terms and Conditions supersede any previous Terms and Conditions that were applicable at the time of the students booking. The most up to date terms and conditions can be found at www.intercamps.co/terms-and-conditions